Maisie helps you build deeper, more profitable relationships with your customers by engaging with the right conversations for their stage of the journey.
Behind every product you sell is a real person with their own story of engagement with your brand. eCommerce customer journeys are far from simple - and can span dozens of touchpoints on and off-site.
Maisie helps you meet your visitor's unique needs at every step of the journey - maximising your chances of converting them and securing their long-term loyalty.
Shoppers abandon cart without purchasing.
Think retailers don't understand their needs.
Buy more with personalised on-site experiences.
At this stage, visitors are exploring your products and familiarising themselves with your brand. They want to find the right information in the minimum amount of time. Your role is to help them do so as efficiently as possible.
Their questions:
Create interactive quizzes to help customers find the right products for them.
Show off your best-selling products to drive traffic to high-performance pages.
Help visitors discover your new products and drive traffic to new releases.
Visitors are now aware of your products and may be comparing you to the competition. They have some unresolved questions and doubts that you will need to overcome in order to win them over.
Their questions:
Help shoppers discover which products are right for them without having to navigate your entire site.
Offer visitors incentives like free shipping or useful information for subscribing to your mailing list.
Engage visitors trying to leave your site with conversational popups - including price drop and back in stock notifications.
Prospects may have decided to purchase one of your products and just need help doing so. Or, they may have some final questions that you need to answer in order to guarantee the sale.
Their questions:
Send prospects cart reminders via email or Messenger and bring them back to your site.
Let prospects know when a product is back in stock or drops in price.
Offer prospects free shipping or discount coupons to close the sale.
Your prospect is now a customer. You need to make ordering a smooth, friction-free process - and regularly engage them with personalised information to guarantee their long-term loyalty.
Their questions:
Answer order queries and send order confirmation updates on autopilot.
Send customers personalised product recommendations based on their previous purchases.
Let customers connect with a human easily with more complex queries.
"Hallelujah. Maisie has been a breeze to install and straight away we could see website visitors interacting. This has the potential to really increase our conversion rates."
Oscar, Owner at Oscar Razor
Shopify
“Maisie is an excellent chatbot solution that uses AI. Great for the store owner who doesn't have the time or manpower to staff live chat 24x7. Maisie allows your customers to answer their own questions by using AI and your knowledge base.”
Brian, Owner at Treasured Locks
BigCommerce
“As soon as I implemented Maisie on my store website, I was able to convert visitors who were about to exit into paying customers. The integration with Klaviyo is slick and seamless. Highly recommended!”
Lori, Owner at Loskey
Shopify
“Great app and very good service from the team. Well worth it if you want to assist customers find what they're looking for!”
Ivan, Owner at Chi-ki Jewellery
Shopify
“Maisie has proven results helping our clients grow their eCommerce businesses. I'd be delighted to show you the ins and outs of the platform and how conversational chatbots can help support your business.”
Shaun Johnson
Co-Founder of Maisie
"Hallelujah. Maisie has been a breeze to install and straight away we could see website visitors interacting. This has the potential to really increase our conversion rates."
Oscar, Owner at Oscar Razor
Shopify
“Maisie is an excellent chatbot solution that uses AI. Great for the store owner who doesn't have the time or manpower to staff live chat 24x7. Maisie allows your customers to answer their own questions by using AI and your knowledge base.”
Brian, Owner at Treasured Locks
BigCommerce
“As soon as I implemented Maisie on my store website, I was able to convert visitors who were about to exit into paying customers. The integration with Klaviyo is slick and seamless. Highly recommended!”
Lori, Owner at Loskey
Shopify
“Great app and very good service from the team. Well worth it if you want to assist customers find what they're looking for!”
Ivan, Owner at Chi-ki Jewellery
Shopify
“Maisie has proven results helping our clients grow their eCommerce businesses. I'd be delighted to show you the ins and outs of the platform and how conversational chatbots can help support your business.”
Shaun Johnson
Co-Founder of Maisie
"Hallelujah. Maisie has been a breeze to install and straight away we could see website visitors interacting. This has the potential to really increase our conversion rates."
Oscar, Owner at Oscar Razor
Shopify
“Maisie is an excellent chatbot solution that uses AI. Great for the store owner who doesn't have the time or manpower to staff live chat 24x7. Maisie allows your customers to answer their own questions by using AI and your knowledge base.”
Brian, Owner at Treasured Locks
BigCommerce
“As soon as I implemented Maisie on my store website, I was able to convert visitors who were about to exit into paying customers. The integration with Klaviyo is slick and seamless. Highly recommended!”
Lori, Owner at Loskey
Shopify
“Great app and very good service from the team. Well worth it if you want to assist customers find what they're looking for!”
Ivan, Owner at Chi-ki Jewellery
Shopify
“Maisie has proven results helping our clients grow their eCommerce businesses. I'd be delighted to show you the ins and outs of the platform and how conversational chatbots can help support your business.”
Shaun Johnson
Co-Founder of Maisie
Pick from 18 conversational templates - or easily build your own!
Trigger conversations based on business rules like time on page, exit intent, cart value and shipping times.
Display chatbots depending on behaviour, including new vs returning visitors, specific page visits or basket size.
Customise nearly every element of your chatbot - including content, design, images, and conversational flows.
